RETURNS + EXCHANGES
Please choose carefully and read all product details and sizing advice before purchasing to ensure you have selected the right product.
We offer exchanges on full priced products in the event of incorrect sizing, and can exchange your purchased item for another size in the same style or another style within the same brand.
We only offer full refunds in the event of faulty goods or in the event that we cannot fulfil your original order.
We do not offer returns, exchanges and refunds on sale or discounted items, swimwear or underwear.
To facilitate an exchange, please contact firstname.lastname@example.org.
Return your item to The Dress Collective via registered post only, completed with a tracking number. We recommend you use Australia Post express post satchels. Once you have posted your item, please forward your tracking number to email@example.com. You will be responsible for all packaging and handling costs of returns and exchanges. We do not accept liability for goods in transit.
All exchanges must be received within 7 days of the original product delivery. Items received outside these timeframes may only be accepted at our discretion.
CHANGE OF MIND
We do not offer exchanges on change of mind, so please choose carefully.
When facilitating an exchange, we do not refund the shipping costs. We only exchange to the value of the goods returned within the same designer collection. You will be charged postage to resend your new item following an exchange.
Exchanges for faulty items are subject to The Dress Collective criteria for faulty goods. Goods are classified as faulty if they are received damaged or incur a fault due to manufacturing. Items damaged as a result of wear and tear are not considered faulty. Where possible, we will offer to repair faulty items. If the item cannot be replaced or repaired, we will arrange an alternate exchange method for use with the same designer only.
All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately at firstname.lastname@example.org.
We have made every effort to display as accurately as possible the colours of our products appearing on The Dress Collective website. However, as computer monitors vary, we cannot guarantee your monitor's display of any colour will be completely accurate.
Items should be returned in their original packaging to ensure they are adequately protected in transit. Your return may not be accepted if the box is damaged.
Items must be returned new, unused, and with all product garment tags and packaging still attached. Returned garments which are damaged, soiled, altered or no longer with a product tag attached will not be accepted and will be sent back. Delicate items and light coloured garments should be tried on with care so not to damage or stain.
Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.
All sale item purchases are final. We do not offer returns, exchanges or refunds on any discounted products, including sale products or products discounted through marketing and promotional campaigns.
Sale items cannot be returned for an exchange or refund.
UNDERWEAR AND SWIMWEAR
All underwear and swimwear purchases are final. We do not offer returns, exchanges or refunds on any swimwear or underwear.