POSTAGE + HANDLING
The Dress Collective ships worldwide, however free shipping is applicable to Australia only. International shipping is calculated at check out. Should you have any shipping enquires, please contact The Dress Collective before placing your order.
The Dress Collective offers two postage options; 'Free Shipping With Tracking' and 'Express Shipping With Tracking'. All Express Shipping parcels are delivered within 3 days of sale, unless otherwise outlined in the product description for 'Made to Order' products. All Free Shipping parcels are delivered within 7-10 days of sale, unless otherwise outlined in the product description for 'Made to Order' products.
Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our designers. Please note the standard delivery time can vary, depending on national public holidays and busy postal periods such as Christmas, New Years and Easter, where processing timeframes may take up to 48 hours before being shipped. Once your order has been dispatched, you will receive a shipping e-mail with tracking details for the parcel.
All packages are posted with tracking to ensure a safe delivery. If you are providing a business address, please indicate the company name. If you are unavailable when your package arrives, the parcel may be left at the premises or will be delivered to your nearest Australia Post Office and a card will be left directing you with alternate pick up options. If the parcel is left at the premises, we cannot accept liability on behalf of Australia Post, so please provide the best address with the safest point of delivery.
Orders dispatched to certain international cities may be subject to tax upon arrival. Please refer to your local government website for further information on the duties and taxes that may be applicable to your order. Please note that the final order amount does not include duties and taxes applicable to individual international locations and it is the responsibility of the customer to pay these fees upon delivery.
In the event that the ordered item is not available or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item or a full refund of your original payment.
The Dress Collective is not liable for any loss or damage of items from the point of dispatch and any issues are subject to the care of Australia Post or courier company applicable. We will however, work with you in resolving any postal matters.
Please note there is no insurance on items purchased from The Dress Collective website. If you wish to insure your purchased item, please contact The Dress Collective before placing your order to arrange the correct costing.
In the event of an exchange, we will not refund the cost of shipping. You will be responsible for the cost of shipping for your new exchanged item.